CSR Training

  • Asking for / Closing the Sale
  • Overcoming Objections
  • CSR Measurements / Call Monitoring
  • Commission / Incentive Plans
  • Phone Scripts

Operations

  • Best Practices
  • Customer Growth
  • Increase Margins
  • Referral Programs
  • Secret Shopper Calls
  • Customer Retention

Web Development

  • Website
  • SEO
  • Social Media
  • E-Blasts

Price Surveys

  • Intelligent and Confident Pricing
  • Improve Service Scheduling
  • Regionalize Survey Data
  • Annual Historical Program Trends
  • Gain Knowledge of Competitor Pricing
  • Service Rate Surveys

Speaking Events

Employees are the face of your company. Pro Image provides a variety of educational programs designed for on- or off-site locations for retailers and your employees. We also provide customer management training for individuals.

CSR Training

  • Asking for / Closing the Sale
  • Overcoming Objections
  • CSR Measurements / Call Monitoring
  • Commission / Incentive Plans
  • Phone Scripts

Operations

  • Best Practices
  • Customer Growth
  • Increase Margins
  • Referral Programs
  • Secret Shopper Calls
  • Customer Retention

Web Development

  • Website
  • SEO
  • Social Media
  • E-Blasts

Price Surveys

  • Intelligent and Confident Pricing
  • Improve Service Scheduling
  • Regionalize Survey Data
  • Annual Historical Program Trends
  • Gain Knowledge of Competitor Pricing
  • Service Rate Surveys

Speaking Events

Employees are the face of your company. Pro Image provides a variety of educational programs designed for on- or off-site locations for retailers and your employees. We also provide customer management training for individuals.

Pro Image In the News

Pro Image In the News

IMPLEMENTING A 20% RULE: WHY AND HOW

by David Lowe , Pro Image Communications

Delivery efficiency is both critical and controllable. David Lowe, vice president of Pro Image Communications (Grand Blanc, Mich.), notes that propane marketers can’t control the weather or the wholesale price of the fuel, but they can control their own company culture and delivery efficiency. With the right roster of drivers, equipment, and methods of dispatch, he says, marketers can boost their delivery efficiency and productivity.

In his seminar at the 2019 NPGA Southeastern Convention, “Delivery Efficiency Case Studies,” Lowe presented data and offered tips to help marketers improve their productivity. Both the data and the tips come from real-life experience. Lowe represents Pro Image as an Energy Professional providing propane clients with unique marketing, sales, training, and consulting programs. His seminar was based on data collected from clients that had come to him for analysis of their operations.

Ideally, Lowe says, all tanks would be filled at 20%. More likely, he adds, it is done at 30%. Based on 12 months of data from those clients, though, he found that they were filling tanks at a point between 38% and 44%.

MAKING CHANGES
During the seminar, he presented several case studies showing the data from clients, before and after they made changes to improve their delivery efficiency.


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