Training: What to Say
When the Phone Rings!
We find that most employees in the energy companies we help simply aren’t properly trained. Take, for example, your customer service representatives.
They are often the only contact your customers have with your company. And they interact with hundreds of customers each and every day.
How are they handling these sales opportunities?
Are they impressing the customer and building confidence? Or, are they leaving your customer with NO IMPRESSION AT ALL?
WORSE YET, are they leaving your customers with a negative impression, due to unprofessional or improper behavior?
EVERY INTERACTION WITH YOUR CUSTOMERS IS A MOMENT OF TRUTH.
Your employees must leave your customers impressed by your service and ready to tell others about the experience they had with your company. It’s also a key opportunity to up-sell your products and services.
It is possible. And it’s easy with the help of PRO IMAGE.
Our training program and “phone script” guides include:
- Use of a proper greeting
- How to determine your customers’ wants and needs
- Listening to identify sales and up-sell opportunities
- Selling VALUE instead of price
- Selling program benefits and services bundling
- Methods in building customer rapport
- How to problem solve and find solutions
- Overcoming objection
- Use of soft closes and asking for the order
- How to properly end the phone conversation and thank the customer
To learn more about our training services contact us today.